Now hiring · Chicagoland

Become a Field Support Technician

Be the patient, in-home tech expert older adults can trust. Use your skills to teach, troubleshoot, and build real confidence — one visit at a time.

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Role

Part-Time · 1099 Contractor

Pay

$35–$40 / on-site hour

Location

Greater Chicagoland (in-home)

Schedule

As-needed, flexible

Why join Senior Tech Support

Meaningful work, real autonomy, and the chance to make technology genuinely useful for the people who need it most.

Meaningful impact

Change the lives of older adults and their families every visit.

Mission-driven brand

Be part of a trusted, growing company built on service excellence.

Flexible scheduling

Work assigned based on your availability — true professional autonomy.

Grow your craft

Expand your skills in tech, teaching, and relationship-building.

Independence with support

Work independently in the field, backed by a collaborative team.

About the role

Senior Tech Support empowers older adults to confidently and safely use technology through expert, patient, and personalized support. We serve seniors, their families, and senior living communities by making technology more accessible, less intimidating, and genuinely useful in everyday life. Every interaction is rooted in compassion, respect, and clarity.

As a Field Support Technician, you'll act as a trusted, in-home technology professional for older adults and small businesses. You'll provide in-person support in private homes and community settings. This role requires technical competency, emotional intelligence, and the ability to communicate clearly with clients of all skill levels. You must be self-directed, professional, and compassionate.

This is a 1099 independent contractor position scheduled on an as-needed basis.

Key responsibilities

Client Support & Education

Deliver one-on-one tech support for older adults in their homes or community spaces.
Offer clear, non-technical explanations that empower clients to use technology independently.
Adjust instructions to each client's learning style, pace, and goals.

Troubleshooting & Setup

Support smartphones, tablets, laptops (Windows/Mac), printers, smart TVs, streaming devices, wearables, and smart-home/IoT systems.
Diagnose Wi-Fi networks, routers, email sync, device configuration, backups, data transfers, and peripherals.
Perform PC imaging, OS configuration, malware/spyware removal, and antivirus installation.
Install and configure smart-home products including doorbells, cameras, hubs, and basic automation.

Safety, Privacy & Trust

Educate clients on online safety, scams, password hygiene, and digital privacy.
Handle sensitive data (logins, account info, billing) with complete confidentiality.
Follow Senior Tech Support protocols for in-home etiquette and data handling.

Documentation & Communication

Accurately log job details, outcomes, time worked, and client feedback in our CRM.
Maintain clear service notes for follow-up or team support.
Escalate unusual tech issues or client concerns when necessary.

Professional Conduct

Maintain a clean, professional appearance and respectful in-home demeanor.
Represent Senior Tech Support with reliability, empathy, and integrity.
Work independently in unsupervised environments and communicate proactively with the team.

What we're looking for

Required qualifications

High school diploma or equivalent.
Minimum 2 years of hands-on experience in tech support or IT services.
In-depth knowledge of Apple & Microsoft ecosystems (iOS, Android, Windows).
Smart-home devices, automation tools, Wi-Fi, routers, mesh networks, and networking principles.
Email configuration (Outlook, Mail, Gmail) and device setup, imaging, hardware upgrades, diagnostics.
Streaming devices (Roku, Fire Stick, etc.) and virus/malware detection & removal tools.
Strong communicator — able to teach, not just fix.
Patient, empathetic, and passionate about working with older adults.
Must be able to lift 25 lbs, climb ladders, and work at heights.
General knowledge of basic construction and electrical principles.