Skip to main content
$199
one-time purchase
One in-person support session of up to one hour
One remote follow-up session of up to one hour
Personalized How-To Guides based on your session
$199 one-time purchase
One in-person session, one remote follow-up, and personalized guidance to help you get started with confidence.
Package Includes:
Smart Start is a welcoming first step for someone who wants patient, personal help getting more comfortable with technology.
One in-person support session of up to one hour
One remote follow-up session of up to one hour
Personalized How-To Guides based on your session
Perfect For:
General technology education
Smart TV setup
Video streaming help
Password & account recovery
Internet & Wi-Fi troubleshooting
App and software updates
Video call setup and practice
Learning to text message
Device security & online safety
Social media basics
Cutting the cord consultation
Wireless printing setup
Important Information
- Begin with a one-hour in-person visit. Then use a remote follow-up for the questions that come up as you put what you learned into practice.
- Personalized How-To Guides help you remember the steps and topics you covered.
- Use your package within 12 months of purchase.
- Use your remote follow-up within 60 days of your in-person visit and before your package expires.
- A $40 trip charge applies to qualifying in-person appointments more than 20 miles from Wheaton, Illinois, or Grand Rapids, Michigan. Support beyond the included sessions is billed separately.
Give the gift of confidence.
Sometimes the most helpful technology gift is not another device. It is the confidence to use the technology already there.
Give someone you care about patient, personal support from a team that will listen, explain things clearly, and never make them feel rushed or uncomfortable for asking a question.
Smart Start and Connected Confidence make thoughtful gifts for a parent, family member, friend, or anyone who would benefit from trusted technology help.