Tech Support Essentials Membership
For those needing occasional tech help with flexibility
What's Included
Response Time Within 48 Hours
Members receive priority scheduling for all support requests, ensuring your technology challenges are addressed within 48 hours.
1 Remote Session Up to 1 Hour Per Month
Receive one remote support session up to 1 hour each month (an $80 value). Get help via phone or screen sharing for troubleshooting, setup assistance, or step-by-step guidance.
1 Hour In-Person Support Per Month
Enjoy 1 hour of in-person support each month at $100/hour—a 20% discount off the regular $125/hour rate. Perfect for hands-on assistance with setup, configuration, or training.
Predictable Monthly Rate
Enjoy peace of mind with a consistent monthly rate and convenient access to expert assistance whenever you need it.
Membership Benefits
Convenient Access to Support: Help is only a call or visit away when you need assistance
Cost Savings: Get more value than booking individual support each time with included sessions
Priority Service: Members get priority scheduling so requests are handled quickly and efficiently
Peace of Mind: Enjoy a predictable monthly rate and access to expert assistance without unexpected expenses
Important Information
- •Includes 1 remote session (up to 1 hour) and 1 hour of in-person support per month
- •*A $35 trip charge for each in-person visit applies to destinations beyond 20 miles from Wheaton, Illinois
- •Important: Included support hours must be used within the monthly billing cycle and do not carry over to future months
- •Memberships renew at the beginning of each month and can be canceled anytime
Frequently Asked Questions
Questions? Contact us to learn more