Tech Support Premium Membership
Ideal for more frequent support and quicker response
What's Included
Response Time Within 24 Hours
Get the fastest response time available. Premium members receive top-priority scheduling for all support requests, ensuring your technology needs are addressed within 24 hours.
2 Remote Sessions Up to 2 Hours Per Month
Receive two remote support sessions totaling up to 2 hours each month (a $160 value). Get comprehensive help via phone or screen sharing for troubleshooting, setup, or training.
2 Hours In-Person Support Per Month
Enjoy 2 hours of in-person support each month at $100/hour—a 20% discount off the regular $125/hour rate. Perfect for hands-on assistance, device setup, or comprehensive training sessions.
Priority Scheduling
As a Premium member, you get priority access to scheduling, ensuring your support requests are handled quickly and efficiently whenever you need assistance.
Membership Benefits
Convenient Access to Support: Help is only a call or visit away when you need assistance
Cost Savings: Get more value than booking individual support each time with included sessions
Priority Service: Members get priority scheduling so requests are handled quickly and efficiently
Peace of Mind: Enjoy a predictable monthly rate and access to expert assistance without unexpected expenses
Important Information
- •Includes 2 remote sessions (up to 2 hours total) and 2 hours of in-person support per month
- •Additional support available at regular rates: $100/hour for in-person (20% off regular rate)
- •*A $35 trip charge for each in-person visit applies to destinations beyond 20 miles from Wheaton, Illinois
- •Important: Included support hours must be used within the monthly billing cycle and do not carry over to future months
- •Membership renews monthly and can be canceled anytime
Frequently Asked Questions
Questions? Contact us to learn more