Where would you like to start?

We support older adults directly, the families who help them,  and the communities they live in.

I need help with my own devices

Patient, plain-language help with phones, tablets, computers, Wi-Fi, and streaming — at your pace, never rushed.

Personal support

I'm helping a parent

Arrange and pay for support on behalf of an aging parent. In person across Chicagoland, remote anywhere in the world.

Help a parent

I represent a senior living community

Comprehensive, resident support for CCRCs, independent, and assisted living locations. Let us help your residents.

Senior communities

I represent a library, township, or group

Engaging presentations and hands-on help-desk sessions for libraries, townships, clubs, senior centers and groups.

Groups & organizations

Watch

See How We Help

A quick look at the patient, in-person and remote technology support we provide for older adults.

See More Videos & Interviews

Listen

As Heard on the Sage Pathways Podcast

Sage Pathways podcast episode artwork: Spot the Scam, Stay Independent

Spot the Scam, Stay Independent

Sage Pathways with Sun-Hee Yoon

How today’s scams target older adults — including AI voice cloning — the warning signs to watch for, and how to stay safe and confident with the technology you already use.

0:0026:40

Listen right here — no account, app or subscription needed.

See More Media & Interviews

Our Services

Compassionate tech support designed for your needs

Smartphone & Tablet

Learn More

Internet, Wi-Fi & Email

Learn More

Passwords & Security

Learn More

Streaming & Smart TV

Learn More

Wearables & Health

Learn More

Personal Training

Learn More

Cutting the Cord

Learn More

How We Support You

Choose the support option that works best for you

In-Person Support

$125/hour

Hands-on, personalized assistance—we come to you.

  • 1-hour minimum, then 15-min increments
  • Two follow-up calls included
  • $35 trip charge beyond 20mi
Book In-Person Support

Remote Support

$20/15 min

Expert help from anywhere—as if we're right there.

  • 15-minute minimum
  • Real-time screen sharing
  • Quick answers—just a call away
Book Remote Support

Support Packages

Flexible support options designed for every need—from thoughtful gifts to cost-effective prepaid hours

A Thoughtful Gift For Someone You Love

Professional support that builds lasting skills and independence—perfect for yourself or as a gift

Smart Start

$150

An excellent introduction to tech support—1 in-person session + 1 remote follow-up.

Most Popular

Connected Confidence

$250

Our most popular package—2 in-person sessions + 2 remote follow-ups for comprehensive support.

Prepaid Support Hours

Cost-effective prepaid hours for ongoing support—use them anytime, with no monthly commitment

5-Hour Support Saver

$562.50

Flexible prepaid hours for ongoing support—10% off standard in-person rates.

Best Value

10-Hour Tech Advantage

$1,062.50

Maximum value and flexibility—15% off standard in-person rates.

Membership Plans

Make tech support easier, more affordable, and always within reach

Convenient Access to Support - Help is only a call or visit away

Cost Savings - Included sessions provide more value

Priority Service - Members get priority scheduling for faster assistance

Peace of Mind - Predictable monthly rates with expert assistance

Tech Support Essentials

For those needing occasional tech help with flexibility

$149/month
  • Response time within 48 hours
  • 1 remote session up to 1 hour/month ($80 value)
  • 1 hour in-person support/month at $100/hour (20% off)
  • Predictable monthly rate
Most Popular

Tech Support Premium

Ideal for more frequent support and quicker response

$249/month
  • Response time within 24 hours
  • 2 remote sessions up to 2 hours/month ($160 value)
  • 2 hours in-person support/month at $100/hour (20% off)
  • Priority scheduling

Not sure which option is right for you?

Take our quick 5-question assessment to get a personalized recommendation based on your specific needs and preferences.

Proud Member & Community Partner

Wheaton Park District
Elderwerks Educational Services
Illinois Continuity of Care Association
Wheaton Chamber of Commerce
Wisdom Senior Care
Tony LaPalio, Founder of Senior Tech Support

Meet the Founder

Tony LaPalio

With over 20 years of experience in technology training and leadership — including work with clients like Samsung, iRobot, Meta, and TiVo — Tony founded Senior Tech Support to bridge the digital divide, providing an environment where older adults are empowered to learn how to use their digital devices through patient, caring, personalized support.

Read Our Story