Terms and Conditions

1. Service Overview

Senior Tech Support provides in-person and remote tech support services specifically designed for older adults and seniors. Our services include setup, troubleshooting, optimization, and instruction for various devices and technologies.

2. Packages and Services

All services purchased are non-transferable and intended solely for use by the designated recipient.

3. Scheduling Appointments

Appointments must be scheduled in advance through our online booking system or by contacting us directly. Availability is subject to change, and we cannot guarantee specific times or dates.

4. Cancellation and Rescheduling Policy

We understand that plans can change unexpectedly. To ensure availability for all clients, we kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

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  Cancellations: Appointments canceled with less than 24 hours' notice will be charged the full amount of the time booked, and any deposit made will be forfeited.
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  Process: Cancellations can be made via phone or email, and we will confirm receipt. This policy helps us manage our schedule and accommodate other clients who may need support. Thank you for your cooperation and understanding.

5. Refunds

All purchases are final. Senior Tech Support does not offer refunds for completed sessions or unused hours within a package. Exceptions may be made in certain cases, at our discretion, in compliance with consumer protection laws. Late fees are not subject to refund.

6. Payment and Late Fees

A. Payment Terms. All invoices are due and payable within Net 15 Days from the invoice date. Failure to remit payment by the due date will be subject to our late fee policy.

B. Late Fee Policy. A late fee will be assessed on any outstanding balance that is thirty (30) days past due. This policy is structured as follows:

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  Administrative Fee: A one-time, non-refundable administrative fee of $35.00 will be applied to the invoice balance on the 30th day past due.
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  Ongoing Interest: In addition to the administrative fee, an ongoing late interest charge of 1.5% per month (18% APR) will be applied to the total outstanding balance, and will accrue monthly thereafter until the balance is paid in full.

Note: This interest rate is agreed upon contractually and is within the legal limits defined by the State of Illinois.

7. Expiration of Services

• •All purchased prepaid sessions must be used within six (6) months from the date of purchase. Unused sessions or hours will expire after this period.
• •In-person and remote support hours included in membership plans must be used within the monthly billing cycle and do not carry over to future months.

8. Scope of Services

Senior Tech Support provides assistance for commonly used devices, including but not limited to smartphones, tablets, computers, and smart home devices. Services do not cover repairs, hardware replacements, or installation services outside the scope of support and training.

9. Liability and Limitation

Senior Tech Support will take reasonable steps to ensure accurate and reliable assistance. However:

• •We are not responsible for any data loss, damage, or issues that may occur as a result of using our services.
• •Clients are responsible for maintaining current backups of all important data.

10. Privacy and Confidentiality

Senior Tech Support is committed to protecting your privacy. We will not share personal information or access details with third parties unless legally required. All information shared during support sessions will remain confidential.

11. Right to Refuse Service

Senior Tech Support reserves the right to refuse service if a client engages in abusive, harassing, or inappropriate behavior. In such cases, any unused sessions may be forfeited.

12. Acceptance of Terms

By purchasing and booking a session, you acknowledge and agree to these Terms of Service. Senior Tech Support reserves the right to update these terms at any time. Continued use of our services after any changes constitutes acceptance of the updated terms.

We may update these terms from time to time. The date of the latest revision will be indicated at the top of this page.

Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at info@seniortechsupport.net

Please review these terms before completing your purchase to ensure you understand and agree to our policies. Thank you for choosing Senior Tech Support!