In-Person Technology Support That Sets Your Community Apart
Many communities have remote tech support through their internet or app providers. We complement those services with something residents truly value: patient, in-person help when they need it most.
TechForward Community Program™
A comprehensive, customized technology support partnership designed exclusively for senior living communities.
Program Features
On-Site Resident Tech Support
Regular help desk hours for walk-in assistance with personal devices
Educational Workshops
Engaging group presentations on trending tech topics
Personalized Training
One-on-one support at residents' apartments as needed
Flexible Scheduling
Programs designed around your community's size and needs
Each TechForward Community Program™ is uniquely designed and priced based on your community's specific requirements. Contact us to discuss a custom partnership.
Partnership Benefits
Your existing technology partners may provide excellent infrastructure and remote support. We fill the gap with in-person, hands-on assistance for residents' personal devices.
Marketing Edge
"In-person tech support" goes beyond remote help-desk services. It's a powerful differentiator that resonates immediately with tour groups and addresses a top concern for prospective residents and their families.
Improved Resident Satisfaction
Confident, connected residents lead to higher retention rates, positive reviews, and referrals—reducing your marketing costs long-term and creating a more engaged community.
Reduced Staff Workload
While your existing providers may handle infrastructure issues remotely, personal device problems still fall on your staff. We take that burden away—lowering burnout and freeing your team to focus on care.
On-Site Support Services
We work seamlessly alongside your existing technology providers, filling the crucial gap between remote infrastructure support and hands-on assistance.
On-Site Help Desk
Regular, scheduled hours at your community for walk-in support. We're there in person for smartphones, tablets, computers, family video calls, personal apps, and any device residents own.
Resident Technology Events
Engaging group presentations on relevant topics that build confidence and community—smartphone photography, video calling, online safety, and streaming services.
Personalized Training
One-on-one sessions at residents' apartments for those who need extra time or have specific goals. Patient, non-judgmental instruction customized to individual pace and needs.
Frequently Asked Questions
Learn more about partnering with us
Let's Build Your Custom Program
We understand that every community has unique needs and existing vendor relationships. We're designed to complement—not replace—your current technology partnerships. Schedule a no-obligation consultation to discuss how the TechForward Community Program™ can strengthen your value proposition and become a key differentiator for attracting new residents.
Now welcoming West Michigan communities
Beginning September 2026, the TechForward Community Program™ will be available to independent living, assisted living, and CCRC communities across the Grand Rapids area and the West Michigan lakeshore — including Kent, Ottawa, and Muskegon counties.
Call 1-877-630-3538 to Plan Your Program