Whether you're using an iPhone, Android phone, iPad, or tablet, we provide patient, personalized support to help you get the most out of your mobile devices. Our friendly technicians understand that technology can be overwhelming, and we're here to guide you every step of the way.
What We Help With
Device Basics
- Setting up your new device
- Navigating menus and settings
- Customizing display and accessibility
- Managing storage and updates
Apps & Features
- Installing and managing apps
- Using messaging and video calls
- Taking and organizing photos
- Calendar, reminders, and notes
Communication
- Setting up contacts
- Making calls and texting
- Using FaceTime or video chat
- Sharing photos with family
Troubleshooting
- Solving connectivity issues
- Understanding notifications
- Managing battery life
- Resolving app problems
Our Approach
We take the time to understand your specific needs and learning style. Whether you prefer hands-on practice or step-by-step guidance, we adapt our teaching method to what works best for you. We never rush, and we're happy to go over things as many times as needed until you feel confident.
Our goal is to empower you to use your device independently, while knowing we're always here when you need additional support.
Support Options
In-Person Technology Support
$135 per hour
Patient, hands-on help in your home.
Whether you need to set up a device, solve a problem, or learn something new, we explain each step clearly and work at a pace that feels comfortable.
- One-hour minimum.
- Additional time is billed at $33.75 per 15 minutes.
- A $40 trip charge applies to in-person appointments more than 20 miles from Wheaton, Illinois, or Grand Rapids, Michigan. We will confirm whether it applies before you book.
Remote and Phone Support
$25 per 15 minutes
Get patient, expert help by phone or through a secure remote connection.
We can answer questions, solve problems, and guide you step by step without an in-person visit.
- 15-minute minimum.
- Billed in 15-minute increments, equivalent to $100 per hour.