Tony LaPalio

Tony LaPalio is the founder of Senior Tech Support, a Chicagoland-based business dedicated to helping older adults confidently navigate technology. Through personalized in-person support, training, and education, he empowers seniors to stay connected and independent. Senior Tech Support also partners with senior living communities, providing onsite tech assistance, engaging presentations, and interactive help-desk events to enhance residents' digital confidence while easing the burden on staff.

With over 20 years of experience in technology training, management, and education, Tony has worked with Samsung, iRobot, Meta, and TiVo, where he designed, built, deployed, operationalized, and scaled international training teams. His expertise spans management, leadership development, and training program execution, ensuring that teams are equipped to bridge the gap between complex technology and real-world users.

His passion for helping older adults thrive in a digital world stems from firsthand experience seeing the challenges they face in staying connected. Senior Tech Support was built to bridge this gap with expert, compassionate guidance — empowering seniors to embrace technology with confidence.

As an entrepreneur, Tony is focused on scaling Senior Tech Support into the market leader for older adult technology assistance nationwide. His long-term vision includes expanding partnerships with senior living communities, launching subscription-based support plans, and developing a nationwide footprint to ensure older adults across the country have access to expert tech support.

When he's not working, Tony enjoys spending time with his wife and two kids, especially coaching their sports teams. Whether helping seniors bridge the digital divide or strategizing the next big play on the field, he's always focused on empowerment, growth, and making a meaningful impact.

Kaitlyn brings more than 15 years of experience in customer success, client services, operations, and technology to Senior Tech Support. Throughout her career, she has worked closely with clients to solve problems, simplify technology, and help people feel more confident using the tools and systems that are part of their everyday lives.

At the heart of her work is a genuine love of teaching and serving others. Kaitlyn believes technology should help people feel more capable and connected, not overwhelmed or left behind. She especially enjoys taking something that feels complicated and making it practical, approachable, and easier to understand.

Her background also includes teaching as an adjunct professor at a college in New Hampshire, training clients and teams throughout her professional career, and teaching ski instruction to children and adults. Across each of those experiences, her approach is the same: meet people where they are, listen first, and help them build confidence at their own pace.

At Senior Tech Support, Kaitlyn works with older adults and community partners throughout West Michigan, providing technology education, presentations, training, and personalized support. She is excited to help expand Senior Tech Support's mission of empowering older adults to feel more independent, confident, and connected in an increasingly digital world.

I'm Colin, and I've been assisting seniors with their technology for years. I've always had an innate curiosity and technical itch to scratch, so it's something of a natural fit for me to do this kind of work. Much of my knowledge comes from learned experience, but I was trained professionally at the Harper College's Continuing Professional Education program for CompTIA certifications in networking and cybersecurity. I have been putting this knowledge to regular use, having helped hundreds of seniors in a one-on-one setting in their homes with all manner of devices: laptops, desktops, printers, phones, tablets, smart home devices, hearing aids, hard drives, streaming services—the list goes on.

In a past life not too long ago, I was a graphic designer for children's magazines. At the end of each month, we'd send off the files for the issue to be printed, and then jump headfirst into the next month's issue. We'd never really get to see the joy or the impact on the kids' faces, or the difference we were hoping to make; we'd just move on preparing the next magazine. Contrast this to now, where I'm working one-to-one with people on the opposite end of the age spectrum, helping them with things that make an immediate difference in their lives. I am always grateful for their kindness in the face of frustrations only technology can produce.

Working with Senior Tech Support provides me this experience in the full confidence that the work we do is supporting the right cause. This company was created for the right reasons, and I'm proud of the work we do. Everyone needs help navigating the ever-evolving and expanding digital landscape as it grows to touch all aspects of our daily life. These changes can be daunting, annoying, concerning, or exciting, but we all need a little guidance to keep ourselves grounded, and connected.

I’ve spent more than thirty years working with technology, troubleshooting computers, networks, hardware, and the systems that connect them—and figuring out why things aren’t behaving the way they should. Over the years, I also spent a lot of time helping my own parents with technology, and that taught me something important: people usually don’t need more jargon. They need someone who will listen, explain things clearly, and not make them feel rushed.

That’s how I approach my work with Senior Tech Support. I like to understand what’s really going on before jumping into a fix, and I want clients to feel comfortable asking questions along the way. Whether I’m helping with a computer, Wi-Fi, a phone or tablet, a new device, or a security concern, my goal is simple: solve the problem properly, explain what I did in plain English, and leave you feeling more comfortable and confident with your technology than when I arrived.

Outside of work, I’m a lifelong Chicago-area guy who enjoys music, family time, and staying curious about how things work.