Introducing Prepaid Support Packages!
Purchase Tech Support As A Gift
If you’ve ever found yourself providing tech support for your parents or grandparents, you know it’s a labor of love—but it can also be a challenge to fit into an already full schedule. Our tech support packages are here to help, offering professional, patient, and personalized assistance, through training and education, to empower your loved ones with their devices and technology.
Here’s why the Smart Start and Connected Confidence packages make the perfect gifts:
- More Time for You, Confidence for Them: With dedicated in-person and remote support sessions, your loved ones can get help when they need it, from setting up a new device to troubleshooting everyday tech challenges—all without needing to rely on your schedule.
- A Gift That Lasts Beyond the Session: Each support session is more than just troubleshooting—it’s an opportunity for your loved ones to build skills and confidence that they’ll carry forward.
- A Helping Hand When You Can’t Be There: No need to juggle schedules or rearrange commitments—our team is available to help your parents whenever they need, so you don’t have to be.
With our tech support packages, you’re giving more than just tech help—you’re giving the gift of confidence, convenience, and connection. Let us handle the tech support so you can spend more time enjoying quality moments together.
*A $35 trip charge for each in-person visit will be added to any destination beyond a 20 mile radius from Wheaton.
**Each in-person or remote support session must be scheduled by calling 877-630-3538 or booked online by clicking here.
Smart Start
$150
-
In-Person, Personalized
Tech Support Session:
A one-time, hands-on session to address any tech support needs. -
One Follow-Up Remote Sessions:
Includes one remote support sessions (up to 60 minutes) to provide additional guidance or answer questions on any tech topic within 60 days of the in-person session. -
Customized How-To Guides:
After each session, we’ll provide easy-to-follow, personalized guides based on the topics covered, so users can confidently navigate their devices long after the session. -
Perfect for:
General technology education and training; Smart TV setup; Video streaming help; Password and account recovery; Internet and
Wi-Fi troubleshooting; App and software updates; Video call setup and practice; Learning how to text message; Device security and online safety; Using social media; Cutting the cord consultation; Set up wireless printing from
a mobile device - A $205 value offered at a %27 discount off our regular rates!
Connected Confidence
$250
-
Two In-Person Sessions
for Hands-On Guidance:
Includes two dedicated, one-hour in-person sessions to address any tech support needs (sessions may be combined if preferred or required). -
Two Follow-Up Remote Sessions:
Includes two remote support sessions (up to 60 minutes each) to provide additional guidance or answer questions on any tech topic within 60 days of the
in-person session. -
Customized How-To Guides:
After each session, we’ll provide easy-to-follow, personalized guides based on the topics covered, so users can confidently navigate their devices long after the session. -
Perfect for:
Comprehensive new device set up and data transfer; Smart home device setup and instruction; Photo organization; Digital password management; Device troubleshooting and customization; Email support and training; Wi-Fi troubleshooting and optimization; Wearable device
setup and education - A $410 value offered at a %39 discount off our regular rates!
Purchase Tech Support For Yourself
Our Support Saver and Tech Advantage prepaid packages offer a convenient, cost-effective solution for ongoing tech support. Perfect for new or existing clients who want peace of mind and reliable help at their fingertips, these packages make expert assistance simple, affordable, and ready whenever you need it.
Here’s how the Support Saver and Tech Advantage prepaid packages benefit you:
- Flexible Support Anytime: With prepaid hours, get in-person or remote support as needed. From setting up new devices to resolving issues, help is ready when you are—just schedule a session!
- Built-in Savings: Enjoy discounts off our standard hourly rate by prepaying, giving you more support for less than booking each session individually.
- Easy Budgeting: No monthly or annual commitment—only pay for the hours you need and use them whenever tech help is required, giving you control and predictability.
- Peace of Mind: Knowing hours are prepaid allows you to call for support anytime without added stress, making it easy to stay confident and connected with technology.
Prepaid packages are the most budget-friendly way to ensure support is there when you need it, all without recurring fees.
*A $35 trip charge for each in-person visit will be added to any destination beyond a 20 mile radius from Wheaton.
**Each in-person or remote support session must be scheduled by calling 877-630-3538 or booked online by clicking here.
5-Hour
Support Saver
$500
- Get 5 hours of expert tech support, usable for either in-person or remote sessions, whenever tech issues arise.
-
Enjoy a $125 discount on our standard hourly in-person rate, giving you more
value per hour of support. - Sessions require a 1-hour minimum for in-person support and a 15-minute minimum for remote assistance, so you can use your hours as needed.
-
Each session is led by a knowledgeable, patient tech expert who understands the unique needs of seniors,
making tech easy
and enjoyable.
10-Hour
Tech Advantage
$938
- Access 10 hours of tech support for both in-person and remote sessions, ensuring you’re covered for every issue you’ll encounter.
- With a $312 discount off our standard hourly in-person rate, you’re securing our most cost-effective rate.
- Sessions require a 1-hour minimum for in-person support and a 15-minute minimum for remote assistance, so you can use your hours as needed.
-
With hours already prepaid, you can tackle tech challenges confidently, knowing expert help is just
a call away.