Terms and Conditions
Last Updated: 11/4/2024
Thank you for choosing Senior Tech Support. By purchasing services from us, you agree to the following Terms of Service. Please read these terms carefully before proceeding with your purchase.
1. Service Overview
Senior Tech Support provides in-person and remote tech support services specifically designed for older adults and seniors. Our services include setup, troubleshooting, optimization, and instruction for various devices and technologies.
2. Packages and Services
All services purchased are non-transferable and intended solely for use by the designated recipient.
3. Scheduling Appointments
Appointments must be scheduled in advance through our online booking system or by contacting us directly. Availability is subject to change, and we cannot guarantee specific times or dates.
4. Cancellation and Rescheduling Policy
We understand that plans can change unexpectedly. To ensure availability for all clients, we kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
- Cancellations: Appointments canceled with less than 24 hours’ notice will be charged the full amount of the time booked, and any deposit made will be forfeited.
- Process: Cancellations can be made via phone or email, and we will confirm receipt. This policy helps us manage our schedule and accommodate other clients who may need support. Thank you for your cooperation and understanding.
5. Refunds
All purchases are final. Senior Tech Support does not offer refunds for completed sessions or unused hours within a package. Exceptions may be made in certain cases, at our discretion, in compliance with consumer protection laws.
6. Expiration of Services
All purchased sessions must be used within six (6) months from the date of purchase. Unused sessions or hours will expire after this period.
7. Scope of Services
Senior Tech Support provides assistance for commonly used devices, including but not limited to smartphones, tablets, computers, and smart home devices. Services do not cover repairs, hardware replacements, or installation services outside the scope of support and training.
8. Liability and Limitation
Senior Tech Support will take reasonable steps to ensure accurate and reliable assistance. However:
- We are not responsible for any data loss, damage, or issues that may occur as a result of using our services.
- Clients are responsible for maintaining current backups of all important data.
9. Privacy and Confidentiality
Senior Tech Support is committed to protecting your privacy. We will not share personal information or access details with third parties unless legally required. All information shared during support sessions will remain confidential.
10. Right to Refuse Service
Senior Tech Support reserves the right to refuse service if a client engages in abusive, harassing, or inappropriate behavior. In such cases, any unused sessions may be forfeited.
11. Acceptance of Terms
By purchasing and booking a session, you acknowledge and agree to these Terms of Service. Senior Tech Support reserves the right to update these terms at any time. Continued use of our services after any changes constitutes acceptance of the updated terms.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at support@seniortechsupport.net
Please review these terms before completing your purchase to ensure you understand and agree to our policies. Thank you for choosing Senior Tech Support!
We may update this privacy policy from time to time. The date of the latest revision will be indicated at the top of the policy.